Case Study Client Consultation For Hair Services

Assignment brief UV20386: Client Consultation for Hair Services 1. Explain how to communicate effectively. Having good communication skills is extremely crucial in the hairdressing industry, as well as any type of profession. Regardless of whether you are communicating with a client, colleague, employee or employer. Successful communication is key to any business, as it enhances trust and effective rapport between you and the other person. Establishing effective communication is about more than just exchanging information. You need to be able to understand emotion and intentions behind the information that s being said, as well as being able to respond with a clear and honest message that fully portraits any information you need to†¦show more content†¦if the information has not been understood, ask questions, to clarify certain points that have been miscommunicated. Nonverbal communication or body language makes up 55% of effective communication. This plays the biggest part in communication, and it shows the client or colleague more information than words alone ever could. Nonverbal communication includes facial expressions, body movement and gestures, head movements, eye contact, posture, and the use of distances and space. Understanding and using nonverbal communication can enhance the connection between you and others, navigate challenging situations and well as expressing interest in the conversation. this can also established effective rapport between you and the client or colleague. How to deliver positive nonverbal communication is quite simple. Starting with facial expressions, make sure they are positive, give a genuine smile, others can tell a genuine smile from a fake one. Fakes smiles will make you less approachable, when a genuine smile makes others feel welcome. Maintain eye contact, but do not stare. Maintaining good eye contact shows that you are focused on the other person. Staring is seen as standoffish. Leaning forward shows that you are interested, but distance yourself correctly, use the space around you. Otherwise it is seem as intimidating or awkward. Adjust nonverbal signals according to the context. If you are responding or listening and yourShow MoreRelatedBusiness Management3832 Words   |  16 PagesInternational Journal of Behavioral Consultation and Therapy Volume 2, No. 1, 2006 Trichotillomania: Behavioral Assessment and Treatment Interventions Brandy L. Kell Victoria E. Kress Abstract This article examines the behavioral treatment of Trichotillomania. A brief overview of the diagnosis and assessment of Trichotillomania is provided. Guidelines for a structured clinical evaluation when working with people diagnosed with Trichotillomania are supplied. 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